If you face any complications with your order, please contact Support immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at our discretion and we do not guarantee we will offer a refund in all circumstances.
Which orders may qualify for a refund?
In the unlikely event you are unhappy with the order you received, please contact our Support team . We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it.
In any of these cases, you should hold the product(s) until you receive further instructions from our Support . If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
How do I get a refund?
Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Will I always qualify for a refund?
We offer refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances especially after 30 days from date of order. However, we do our best to ensure you will be happy with your order. If you have any questions or concerns about this policy, contact us for more information.
All of the products are brand new and have never been used before. Chances of there being a defective vapes or pods are next to zero, nonetheless, we are always open to solve your queries as pertains to your purchase.
Upon receipt of the Product(s), if there appears to be a defect or damage, please contact us immediately at firstname.lastname@example.org
Please Take Note:
We do not offer refunds for any other reason other than a product damaged on arrival. We will need images of the damage to assess the claim before we decide if it has in-fact been damaged during transit.
REFUNDS COULD TAKE SOME TIME AND WILL BE DONE ONLY WITHIN 30 DAYS